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Technical Support Specialist in Cincinnati, OH at Interactive Business Systems

Date Posted: 4/27/2018

Job Snapshot

Job Description

Interactive Business Systems has partnered with a Cincinnati company to locate a Tier 2 Technical Support Analyst for a contract-to-hire role.




The successful candidate will be responsible for the support and optimization of Applications abd will work with business analysts, project managers, quality assurance analysts, and developers to provide  production support for internally and 3rd party developed software applications.



Duties & Responsibilities:




  • Managing cases, requests and enhancements using online tools and processes

  • Actively take ownership of tickets assigned to queue

  • Update progress and notes in service now ticket and Answer 2nd level support tickets escalated to the incident ticket queue.

  • Validation of Business / End User Impact and Urgency from Customer

  • Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

  •  Identify keep jobs / dependencies for application availability.  Work with NOC to ensure monitoring of critical jobs and dependencies

  • Data corrections

  • Problem determination, workaround resolution, root cause analysis, major incident management

  • Create productive relationships with and between key stakeholders

  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy



Job Requirements

Required Skills and Experience:





  • Bachelor’s degree in IT preferred

  • 1 – 3 years of experience in desktop support

  • 1 - 3 years of customer service experience; demonstrated excellent customer service skills.

  • Excellent communication skills

  • Good business and technical skills

  • Organizational skills

  • Attention to detail, high degree of accuracy in daily work, ability to work independently

  • and meet deadlines required

  • Ability to set standards



Interested candidates should send a resume and brief cover note to the attention of Samantha Clements (sclements@ibs.com) at Interactive Business Systems.




IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.




About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.