SAP Analyst III - OTC in Brookfield, WI at Interactive Business Systems

Date Posted: 10/17/2019

Job Snapshot

Job Description

IBS is looking for a SAP Systems Analyst III who will be responsible for implementing solutions to meet business-related requirements in compliance with our local clients Global SAP Design Model.  The SAP Systems Analyst collaborates with Global and Regional Order to Cash (OTC) teams to understand current/future business processes and requirements to ensure technology investments support and enhance strategic objectives.  This role requires the candidate to act as a liaison between developers and end users to ensure technical compatibility and satisfaction of deliverables, while writing and maintaining detailed system documentation, including user manuals and technical manuals.  

Responsibilities

  • Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
  • Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
  • Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user support with adaptation and assistances of usage.
  • Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
  • Being resourceful and responsive in a fast paced environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence.
  • Interact professionally with business customers, team member and react accordingly to changing environments and business needs.
  • Ensures all configurations comply with IT policies and security parameters.
  • Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
  • Ability to be on-call and deliver support during operations service interruptions.
  • Ability to travel among other facilities if needed.
  • Interact with vendors for incident resolution as required.
  • Other duties as assigned.

Qualifications

  • High School Diploma or GED
  • 8+ years Information Technology Experience
  • 5+ years of experience in ERP, CRM, SLM including SAP Release ECC 6.0 (preferably with Lead and Opportunity Management, Quotation Management, Sales Contracts, Product Configuration, Revenue Management, Order Management, Logistics Execution), and use of SAP SD Module including Accounts Receivable process

Preferred Qualifications

  • Bachelor's Degree in Information Technology Computer Science, Business Process Management, or related field
  • Experience implementing two (2) domestic full life cycle SAP implementations – including Project Cutover preparation, GO Live support, and Post Go Live Hyper Care support using onshore/offshore model
  • Experience utilizing SAP and/or 3rd party Manufacturing Execution Systems
  • Experience utilizing SAP and/or 3rd party PLM systems
  • Integration experience with SAP modules  PP, QM, MM.
  • Experience using MS/Office Products
  • Experience with the SAP Industrial Manufacturing
  • Experience utilizing serialized products in manufacturing lifecycle with knowledge of product genealogy 
  • Experience working with on/off shore Service  Desk support – ticket management, coverage requirements