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Relationship Manager in Chicago, IL at Interactive Business Systems

Date Posted: 8/9/2018

Job Snapshot

Job Description

The Relationship Manager (RM) serves as the relationship link between business units and the executive level. The RM provides highly valued strategic consulting level support and guidance through key initiatives. They communicate decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives. 

The RM should be a high-end dynamic individual who has experience building and growing key stakeholder relationships.  This person needs to be able to talk the business terms as well and bridge the gap between the business and technology.

The RM focuses on strategic initiatives and planning activities for their business area. They strive to understand market challenges, including customer priorities and competitive issues. RMs are proactive and anticipatory in their thinking. They are, by nature, driven and provide significant value to business units.


  • Aligns with the Markets Digital Strategist to socialize and implement the business’ digital strategy
  • Collaborate with management to develop and communicate annual budgets for respective business areas.
  • Create and analyze relevant information and develop recommendations to present to senior management.
  • Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.
  • Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms.
  • Develop and implement sound rationale for portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio.
  • Create consensus with other functions as to the timing of solution introductions and withdrawals.
  • Oversee the launch of solutions and help to maximize the positive impact on the organization.
  • Identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs.
  • Partner with key staff members to create strategic business plans.
  • Possess strong analytical skills, including an understanding of business economics and financial resources.
  • Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
  • Collaborate with architecture and operations teams to ensure solution compatibility with company standards.
  • Collaborate with the Project Management Office on the intake process and prioritization of candidate projects across the company.


  • Participate in strategic and budgetary planning processes, prepare and administer work unit operating budgets; provide recommendations on desired policies and goals and implement new/revised programs according to established guidelines.
  • Participate in field research in pursuit of new solutions and to evaluate the applicability and usefulness of current solutions.


  • Bachelor’s degree (B.A. or B.S.) from a four-year college or university or 10 to 15 years of IT and business/industry work experience 
  • A minimum of 3 years leadership experience and 5 years developing and executing strategic plans and/or project portfolios or an equivalent combination of education and experience. 
  • Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field or equivalent work experience.
  • Typically has 10 to 15 years of IT and business work experience with a broad range of exposure to various technical environments and business segments. 
  • At least 3 years of experience with managing team(s) responsible in strategic planning, business development or client management and working with a broad range of diverse and complicated business units.