Operations Help Desk Support in Rosemont, IL at Interactive Business Systems

Date Posted: 10/23/2019

Job Snapshot

Job Description

Operations Help Desk Support

The CLIENT SaaS OnDemand Operations team is hiring support engineers! In this role you'll be helping to resolve issues with our customers' environment. The OnDemand operations team is responsible for overseeing the day to day operations for our OnDemand customers and ensuring that their business processes function smoothly. The CLIENTS suite of products is an industry leading insurance application platform in the Property and Casualty space. You will have the opportunity to work on products like insurance Claims, Billing, Policy, etc. across multiple customer environments hosted in a Software as a Service (SaaS) setup in Azure.

A little about the role:

Act as a Support Engineer to triage and address issues with applications using the CLIENT configuration tools.
Participate in the resolution and root-cause analysis of complex defects and/or system failures.
Devise and implement backup and D/R schemes for ensuring 24/7 uptime for customer environments.
Perform application upgrades and apply maintenance or hotfix patches with little to no downtime.
Participate in implementation peer reviews.

Some of the things we look for in our Engineers:

2+ Years of professional software development required.
3.5+ years of experience working in software related field.
Experience with the following systems preferred: CLIENT Policy, Billing, CLIENT Insurance Rating.
Proficient in the following languages/technologies: C#, ASP.NET (WebForms), XML/XPath/XSLT, JavaScript.
Property & Casualty IT experience preferred.
Ability to quickly achieve a high level of proficiency in any language or software technology as needed.
Team player, action-oriented, with a whatever it takes attitude. Shows concern for quality in their work and practices continuous improvement.
Excellent communication skills. Interacts professionally, appropriately and courteously with customers, other outside parties and co-workers.