Manager of Integration Services in Milwaukee, WI at Interactive Business Systems

Date Posted: 10/28/2019

Job Snapshot

Job Description

The Manager of IT Business Application Integration will lead the IT integration team, which has primary responsibility for the definition and maintenance of over 250 interfaces between clinical and non-clinical applications, including the EMR system (EPIC).


  • Planning, management, prioritization, and resourcing of all integration team activities.
  • Manage integration engine maintenance and upgrade activities.
  • Serve as an escalation point for integration related issues.
  • Facilitate efficient integration using the latest tools and technologies across multiple platforms and coordinate activities across IT teams.
  • Responsibility for integration team related budget items and assist with project planning and execution. Other duties as assigned.
  • Works with Integration team to manage integration system and application upgrades, Epic environments and code change implementations.
  • Manages activities of the Integration function and staff within the IT department.
  • Provides leadership and guidance to team's supervisory and technical staff on technical, procedural, and personnel issues.
  • Team management responsibilities to include; Directly manages the team (in consultation with next level leadership) which includes interviewing and hiring, staff development, functional definition, work assignment and mentoring/performance monitoring
  • Develops, implements and maintains processes and communication channels to assure optimal customer service. Proactively identifies and initiates process improvement tasks.


At least 7 years of IT management experience is required
At least 5 years of IT interface experience is required
At least 3 years of project management is required
Experience in HL7 and FHIR is required
Experience using InterSystems Ensemble or HealthShare is preferred
Experience in healthcare provider IT is preferred
Experience in application support and maintenance is preferred
Ability to communicate clearly and effectively, both written and verbal
Outstanding stakeholder management skills
Strong analytical and problem solving capabilities
Strong understanding of business process design
Strong capabilities in project management tools and methodologies
Strong understanding of change management
Ability to uncover facts and use that information to effectively solve issues
Ability to manage multiple concurrent tasks
Ability to prioritize, delegate, and execute in high-pressure situations