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ITSM in Hebron, KY at Interactive Business Systems

Date Posted: 7/26/2018

Job Snapshot

Job Description

Interactive Business Systems is teaming up with a Herbon, KY client to locate and bring on an IT Service Management Developer for a contract to hire opportunity!

Essential Duties and Responsibilities: 

• Acknowledge, Prioritize, and Fulfill or Escalate Standard Requests for Change for the Enterprise ITSM system
• Acknowledge, Prioritize, and Resolve or Escalate Incidents for the Enterprise ITSM system
• Develop/Configure, test, and implement business rules, client scripts, UI policy, and UI actions
• Develop/Configure tools required support the platform.  Examples:  Process Automation Tools, Email Consumption Tools, etc.
• Professionally Communicate Status of Requests, Incidents, or Projects with both internal and external stakeholders.
• Create Professional Design Documents for client requests.
• Contribute to the documentation of the Enterprise ITSM platform in parallel with the development/configuration of the system.
• Train end users or support staff on the functional use and operational best practices of the platform

• Adhere to Product Technologies' defined SDLC processes

Minimum Knowledge, Skills, and Abilities required:
• Bachelor's degree (or equivalent work experience) in a Computer Science related field
• 2+ years of experience working in and/or supporting a Service Desk
• Excellent Excel skills
• Moderate SQL skills
• Moderate Scripting Skills (Language is LUA, however, skill in any language will be sufficient)
• Familiar with RESTful API Calls. 
o This position will not be a dedicated integration developer, however, it will require the resource to intelligently work with the integration team to accomplish inter-tool integrations.

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.