IT Site Support Technician in Bakersfield, CA at Interactive Business Systems

Date Posted: 10/30/2019

Job Snapshot

Job Description

Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.

• 3+ years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation

• 3+ years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.

• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training.

• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.

• Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.

• Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process.

• 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation

• 3+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation

• Ability to communicate clearly and consistently, both in written or verbal form, with all levels. Can create basic training material, based on audience, in their area of responsibility.

•  Strong customer-service skills working with all levels of the organization.  Handles requests with patience, understanding, and professionalism. Builds trust with customer base and IT. Clearly shows customer advocacy.

• Demonstrated ability to work on a number of small assignments simultaneously thru completion, from a variety of sources, i.e., project, Incidents, etc. Willing to do what is needed, in a professional manner, to get the job done.

• Understanding of Active Directory and how AD ties into system security/permissions to troubleshoot cross-system issues.

• Demonstrated ability to use monitoring tools to gain insight into the health of IT infrastructure and computing devices.

• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

Qualifications:

• Computer Science Bachelors degree preferred

• Microsoft – MCSA/MCSE – Windows 7/ 8, Server 2007/2012

• Experience supporting a manufacturing, warehouse, and corporate headquarter environment is a plus

• Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. is a plus

• Experience using project management tools and methodology is a plus

• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

Other Job Requirements:

• Candidate will support multiple locations; travel is required and could be both within the area they live and in another state. (estimated at 25%).

• Reliable team player with willingness to backfill co-workers and participate in technical project tasks

• Available outside normal business hours to handle escalations or project tasks as required.

• Provide accurate accounting of all work performed in order to record this information in a time keeping system.