IT Site Support Technician in Summit, IL at Interactive Business Systems

Date Posted: 11/7/2019

Job Snapshot

Job Description

Responsible for providing operational support for a manufacturing and warehouse environment including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations.
Experienced in a deskside and site support role for 3+ years

• Manages all aspects of break/fix and service requests including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
• 5+ years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation
• 5+ years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.
• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training.
• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change.
• Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.
• Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process.
• 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation
• 5+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation
•  Demonstrated ability to work on a number of small assignments simultaneously thru completion, from a variety of sources, i.e., project, Incidents, etc.

• Understanding of Active Directory and how AD ties into system security/permissions to troubleshoot cross-system issues.
• Demonstrated ability to use monitoring tools to gain insight into the health of IT infrastructure and computing devices.
• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

• Microsoft – MCSA/MCSE – Windows 7/ 8, Server 2007/2012 experience
• Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. is a plus
• Experience using project management tools and methodology is a plus
• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.