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Helpdesk/Support in Washington, DC at Interactive Business Systems

Date Posted: 1/27/2018

Job Snapshot

Job Description

Great Opportunity in the Washington, DC area! Awesome company. Apply!

Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. 3-5 years prior customer service, call center or help desk experience is required.