Help Desk Support in Madison, WI at Interactive Business Systems

Date Posted: 10/19/2019

Job Snapshot

Job Description

Interactive Business Systems is teaming up with a Madison, WI area client to locate and bring on a Help Desk Support person on a long term contract!

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems ( cdouglas@ibs.com)

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.