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Help Desk Consultant in Madison, WI at Interactive Business Systems

Date Posted: 3/8/2019

Job Snapshot

Job Description

Interactive Business Systems is teaming up with a Madison, WI client to locate and bring on a Help Desk Consultant for a long term contract opportunity!

Core Qualifications

Must have solid phone/soft skills and customer service experience.  


        Ability to maintain composure with end customers.

        Ability to follow-through on expectations tasks and ensure work assignments are completed.

        Ability to effectively communicate, both orally and in written form.

•     Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.

•    Excellent conceptual, problem solving, and analytical skills.

•    Ability to work independently or as a member of a team on complex tasks.

•    Demonstrated competency in documenting solutions for both technical and functional audiences.

Duties and Responsibilities

        Provide Services and TS through Customer Service

        Work with Tier 2/3 staff in a professional manner

        Support PC troubleshooting/imaging

        Work with documentation specialist

•    Assess needs of customers.

•    Work independently.

•    Participate as a team member to achieve successful business process.

•    Communicate status to management and teams.

Desired Behaviors

        Display energy and initiative in solving problems

        Follow all possible avenues to get the job done

        Adaptable – undertake a variety of tasks willingly

        Work effectively with a variety of personalities and work styles

        Quality – demonstrate appropriate quality and thoroughness in their work

        Decisive – ability to make decisions quickly when faced with multiple options

        Ability to influence others in decided course of action

        Integrity – act with personal integrity at all times

        Professional – work with their teams' processes

        Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off.

        Have a positive 'can-do' approach to work

        Proactive – operates with and communicates to all stakeholders and co-workers

•    Meets commitments and is upfront and proactive in communicating when goals are in jeopardy

•    Analyze issues, proposes solutions, and then takes ownership of the execution of solutions

•    Work effectively with a variety of personalities and work styles

•    Ability to prioritize issues and resolve them

•    Act with integrity at all times

Education and Qualifications

        Experience in Help Desk environment

        Minimum of High School Degree (prefer course-work beyond High School)

        Experience in imaging PC Hardware and troubleshooting desktop software

        Use of service management systems for incident tracking

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.