Desktop Support in Madison, WI at Interactive Business Systems

Date Posted: 10/16/2019

Job Snapshot

Job Description

Interactive Business Systems is teaming up with a Madison, WI client to locate and bring on a Desktop Support Analyst on a long term contract opportunity!

These positions provide 2nd level technical assistance in support and preparation of desktop supported applications and hardware. These positions require extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.

These positions receive escalated level support issues from an internal Service Desk. The incumbents shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support.
These Desktop Support positions rely on extensive experience and judgment to plan and accomplish goals.
These Desktop Support positions are expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues. A wide degree of self-direction, prioritization and latitude is expected.

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.