Software Support Specialist in Milwaukee, WI at Interactive Business Systems

Date Posted: 7/27/2020

Job Snapshot

Job Description

Interactive Business Systems is teaming up with a Greater Milwaukee, WI area client to locate and bring on a Software Support Specialist for a Direct Hire Opportunity!

Job Description

The Software Support Specialist provides support and technical issue resolution via email, phone and other electronic mediums to the Client’s customers, global partners and domestic sales personnel:

Create targeted examples illustrating specific features of the Client’s software Evaluate issues to be resolved using logical problem solving techniques and create/obtain relevant technical information to solve the customer's problem Contribute feedback on customer needs and expectations to the development team, product managers, and marketing managers Responsible for the process of technical documentation for development (help files, FAQ, technical solutions, case studies, etc) Minimum Qualifications Experience with PC hardware/printer setup Experience in software testing Strong ability to navigate current Windows (desktop and server) operating systems Familiar with SQL and database practices (including the Microsoft SQL package) Familiar with Microsoft IIS Web server management/troubleshooting Familiar with networking principles (TCPIP, HTTP, DNS, DHCP, Active Directory)

  • Ability to manage concurrent tasks throughout a given work day Excellent communication skills, both verbal and written
  • Typing proficiency: 40+ wpm
  • The ability to convey technical principles to a non-technical audience and vice versa Excellent troubleshooting techniques within a team setting including: 
  • Problem breakdown methods 
  • Create/obtain relevant technical information 

Develop and execute resolution plan A degree from a technical college, an associate's degree, or bachelor's degree from a college/university/equivalent; or relevant workplace experience in related field; or equivalent combination of education and experience Additional Qualifications Experience in escalating incidents after fully exhausting the tools and information available Ability to interpret a variety of instructions in oral, written and diagram form Familiar with principles scripting language desired (vbscript, Python) Commitment to prompt response to customer inquiries

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (cdouglas@ibs.com)

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.